How to take a screenshot

If you need a screenshot to send to support the following instructions might help:


Keyboard Press Command-Shift-3 (This saves the screen to a file on your desktop)


Keyboard Press Ctrl-PrtScn (This saves the screenshot to Memory)

Apple device

  • press and hold the Sleep/Wake button on the top or side of your device.
  • immediately press and release the Home button.
  • to find your screenshot, go to the Photos app > Albums and tap Camera Roll.

Android device

  • press the power button and volume-down button together
  • hold for a few seconds until the screen flashes to signal the screengrab has been captured.
  • it will be saved in a screenshots folder in the gallery.

If this doesn’t work and your phone has a ‘Home’ button try using the home and volume-down buttons.

Note: on some mobile devices the steps may vary due to manufacturer settings.