Frequently Asked Questions (FAQ)

FAQ - Frequently Asked Questions

On this page we’ve collected answers to some of our most common enquiries. This includes information about the PAA, membership and joining, health fund recognition, professional development and PDPs, technical help, and many other subjects.

You can search the database or simply browse through the list of questions at the bottom, and if you still can’t find an answer you can submit your question and we’ll answer you directly.

FAQ Search

Use the box below to search our FAQ for an answer to your question:

FAQ List

Look through all of our Frequently Asked Questions to find the information you require:


Members should:

  • Immediately report any potential claim to BMS,
  • Formally document the incident, including details of those involved,
  • Submit any formal statement to BMS,
  • Report any regulatory investigations or notice of complaint immediately,
  • Gather any notes and supporting documentation.

Members should not:

  • Speak with any third parties about the claim,
  • Assume any legal fees before reporting a claim,
  • Offer compensation to independently settle a claim,
  • Amend or change any previous medical records once a statement of claim has been received.

If you are aware of a potential claim should contact BMS Group directly at 1800 940 764 or

Tag: bms

Lander & Rogers, a leading independent Australian law firm, is pleased to offer summary pro bono legal advice to all PAA members participating in the insurance program. To ensure all eligible members are provided with superior legal defence in the event of a claim or complaint, Lander & Rogers has been retained as the preferred legal provider for claims made under the PAA Insurance Program.

PAA members can take advantage of this complimentary service for practice related questions involving issues such as:

  • Privacy and confidentiality,
  • Conflicts of interest,
  • How to respond to requests for information from third parties,
  • Inquiries from your regulatory body,
  • How to respond to a subpoena,
  • Professional misconduct,
  • Ethical obligations, and
  • Professional obligations.

Lander & Rogers is one of Australia’s leaders in insurance claims services and offers expertise in all areas of litigated and non-litigated claims.

The Lander & Rogers team not only defends a large portfolio of litigated claims against allied health professionals and health care providers, but also provides specialised services in coronial investigations, disciplinary hearings and complaints resolution processes. The team works closely with its clients to identify what is particularly important in resolving claims, including accuracy, speed, and sensitivity to reputational risk and intelligent and controlled solutions to litigation.

Tag: bms

Yes. The PAA PI Insurance Policy provides retroactive cover for past activities provided that there are no known and unreported circumstances that may lead to a claim.

Tag: bms

As a PAA member participating in the insurance program, you are covered for a number of additional modalities.  If you require cover for additional modalities which are not listed below please contact BMS on 1800 940 764 or at  to discuss insurance options.

Automatically covered for no additional premium:

  • Yoga
  • Barre
  • Power Plate
  • Core Align
  • Franklin Method
Tag: bms

Yes.  The PAA Insurance Policy provides run-off cover, which means you are covered when you retire. To activate this, you must apply for run-off cover by contacting BMS on 1800 940 764 or via email at

Tag: bms

The PAA Professional Indemnity Policy has unlimited run-off cover, so you remain covered in the event you have a leave of absence (such as maternity leave or leave due to illness).  To activate this, you must apply for run-off cover by contacting BMS on 1800 940 764 or via email at

Tag: bms

No.  There is no cover for when you are providing your services to family members.

Tag: bms

Yes you can opt back in to the insurance program via the membership area on the PAA website. The insurance policy will be pro-rated to align with your PAA membership renewal.

Tag: bms

Ensuring PAA members have access to the most comprehensive coverage, additional, evidence-based risk management material and exceptional service for insurance queries and claims is paramount.

BMS is a specialist broker dedicated to servicing associations and its members and will continue to enhance the Pilates Alliance Australasia Member Insurance Program.

Tag: bms

BMS Group is the exclusive broker for the PAA’s member insurance program.

BMS is a Lloyd’s broker and has several global teams, including in Melbourne and Ottawa, dedicated to providing coverage and value-added services to associations and its members.

The Australian and Canadian operations provide coverage to more than 400,000 healthcare and regulated professionals through 60+ associations across Australia and Canada.

This experience gives BMS a unique insight and ability to create and deliver significantly enhanced and continuously evolving member centric insurance programs. This includes ensuring broad, market-leading coverage, evidence-based risk management and exceptional member service.

To find out more visit

If you have any questions about the insurance program or PAA Indemnity Policy, contact BMS at 1800 940 764 or email

Tag: bms

Suggest a Question

Can’t find the answer you’re looking for? Please use the form below to submit your question, adding your email address to have the answer sent to you.

What question is being answered?
What name should be displayed with your FAQ?