What do I do if I have a complaint or claim made against me?

Members should:

  • Immediately report any potential claim to BMS,
  • Formally document the incident, including details of those involved,
  • Submit any formal statement to BMS,
  • Report any regulatory investigations or notice of complaint immediately,
  • Gather any notes and supporting documentation.

Members should not:

  • Speak with any third parties about the claim,
  • Assume any legal fees before reporting a claim,
  • Offer compensation to independently settle a claim,
  • Amend or change any previous medical records once a statement of claim has been received.

If you are aware of a potential claim should contact BMS Group directly at 1800 940 764 or pilatesaa@bmsgroup.com