What do I do if I have a complaint or claim made against me?

Members should:

• Immediately report any potential claim to BMS,
• Formally document the incident, including details of those involved,
• Submit any formal statement to BMS,
• Report any investigations or notice of complaint immediately,
• Gather any notes and supporting documentation.

Members should not:

• Speak with any third parties about the claim,
• Assume any legal fees before reporting a claim,
• Offer compensation to independently settle a claim,
• Amend or change any previous records once a statement of claim has been received.

If you are aware of a potential claim should contact BMS Group directly at 1800 940 764 or pilatesaa@bmsgroup.com